Three people in front of me in line were also unsuccessful in getting the company to honor their reservation. Regret this experience probably like a tourist regrets picking up a girl in a shady Bangkok bar because at the end he doesn’t get what he expected and paid dearly for his mistake!! Should have stuck with them but chose FOX for the $80 savings but at the end I paid over $200 more that I would have with other companies. Just under a month before this rental, I rented from Alamo on sight at airport and they charged me what the website price was. Overall, I chose FOX over others for a supposed savings of around $80. Took the car for overpriced rental and an additional $200 deposit which is still to be refunded. They charged me over a hundred dollars over the quoted price on Kayak because the person claimed that even though I had chosen to use the insurance provided by my credit card specifically for car rentals, the “system” added the insurance coverage automatically and it was “take it or leave it” and after a 12 hour flight, customs, immigration a HOT shuttle to FOX and a a wait in line for over an hour, the choice presented by the rude customer “service” was just Insult added to Injury.
Waited over an hour because their system had collapsed. Pros: The car model was very economic with mileage/gas.Ĭons: The front desk at pickup was terrible.
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